MANILA – Manila Water Company Inc. has reaffirmed its commitment to delivering uninterrupted water service throughout the holiday season, with enhanced monitoring, rapid response teams, and customer support channels in place to address any issues promptly. The assurance, issued on December 19, 2025, comes as millions in the East Zone concession area prepare for family gatherings, feasts, and increased household demand during Christmas and New Year celebrations.
Manila Water spokesperson Jerome Lugtu stated: “We are fully prepared to ensure reliable water supply for our customers this holiday season. Our teams are on standby 24/7 to respond to any concerns.” Key measures include:
- Boosted Monitoring: Real-time tracking of pressure and supply levels across the network.
- Quick Response Units: Deployed for immediate repairs or leaks.
- Customer Hotlines: Enhanced support via 1627 (landline) or mobile channels for reporting interruptions or low pressure.
- Alternative Supply: Tanker deliveries ready for affected areas if needed.
The company also reminded consumers of conservation tips—fix leaks, use water wisely during peak hours—to help maintain stable pressure. Manila Water serves over 7 million customers in Metro Manila’s East Zone (including Mandaluyong, Marikina, Pasig, San Juan, Taguig, Pateros, and parts of Quezon City and Makati), plus Rizal province.
This proactive stance follows recent infrastructure investments and aligns with the holiday spirit: Ensuring taps flow freely so families focus on joy, not worries.
For concerns, contact Manila Water at 1627 or via social media/app.
Service Assurance Snapshot:
| Feature | Details |
|---|---|
| Hotline | 1627 (24/7) |
| Coverage | East Zone Metro Manila + Rizal |
| Key Focus | Uninterrupted supply, rapid response |